Refund policy

**Return Policy**

We at EZ Streaks are committed to ensuring your complete satisfaction with our products. If you're not entirely pleased with your purchase, we offer a hassle-free return policy within 30 days of your purchase date. Please read the following guidelines to initiate a return:

**1. Eligibility:**
- The item must be in its original condition, unused, and in its original packaging.
- Returns are accepted within 30 days from the date of purchase.

**2. Initiating the Return:**
To begin the return process, please send an email to us at hairstriper@gmail.com with the following details:
- Your full name
- Order number
- Product(s) you wish to return
- Reason for the return

**3. Return Instructions:**
After receiving your email, our customer support team will provide you with further instructions on how to proceed with the return. Please ensure that the product is securely packaged to prevent damage during transit.

**4. Return Shipping:**
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe and timely return of the product.

**5. Inspection and Refund:**
Upon receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria. Once approved, we will process the refund to the original payment method used for the purchase. Please allow up to 5 business days for the refund to be reflected in your account.

**6. Exceptions:**
- Products that have been damaged, used, or are not in their original packaging may not be eligible for a refund.
- Shipping fees and any associated customs duties or taxes are non-refundable.

**7. Contact Us:**
If you have any questions or concerns regarding our return policy or the return process, please feel free to contact us at hairstriper@gmail.com. Our dedicated customer support team is here to assist you.

At EZ Streaks, we value your satisfaction and strive to provide you with the best possible experience. Thank you for choosing us, and we look forward to serving you again in the future.